FAQ

You can click here to purchase tickets online. Online sales close two hours prior to performance time.

You can call our Box Office at (902) 275-3933 ext.1. Box Office hours are listed here.

If available, tickets can be purchased at the door 30  minutes prior to the event.

We cannot hold tickets without payment.  

Online sales close 2 hours before the event.

If tickets are available, you can purchase them at the door.  The box office will open 30 minutes prior to show time.  We encourage you to come early to avoid the rush.  We can accept cash, debit, and credit (VISA, Mastercard, AMEX).  

Your tickets can either be e-mailed to you to print at home, or paper tickets may be picked up at the Box Office in advance, or held at the door to be collected the night of the show.

All sales are final. We do not offer refunds or exchanges.

If you are unable to use your tickets you have a few options. You may:

• Pass your tickets on to someone else. If possible, please contact us with the name of the person attending.
• Call the Box Office to have your ticket value credited to your account as a Gift Card. This gift card can be used for any Playhouse presentation. 
• Turn the value of your ticket into a donation to the Playhouse.  You will receive a charitable tax receipt for this donation.

For information or changes to your reserved ticket, please call the Box Office at (902) 275-3933.

If a show is canceled or postponed, ticket holders will receive an email and/or phone call. Notifications will also be shared via our social media pages including Facebook, Instagram, and Twitter. If in doubt, check these. 

If The Chester Playhouse cancels a performance, a credit will be given for the value of your ticket(s). This credit will never expire and can be used for any future event presented by the Chester Playhouse.

If an event is postponed, your tickets will be automatically transferred to the new date, when scheduled. If you are unable to attend on this new date, you can receive a refund or a Gift Card for that value.

In both cases, your ticket can also be donated to the Chester Playhouse for a charitable tax receipt. 

If a show is canceled or postponed, ticket holders will receive an email and/or phone call. Notifications will also be shared via our social media pages 

Ticket prices vary by event.  We do our best to keep ticket prices affordable for all.

A $2 Building Reserve Fee will be added to each ticket for events taking place in the Chester Playhouse. The Building Reserve Fee will help support the continued upkeep and maintenance of theatre.

Discounts will be listed on our box office website, if available for a particular performance. 

Youth tickets are available for all events for patrons 20 and under.

Babes in Arms and children under FOUR (4) years of age are not permitted in the theatre. The theatre reserves the right to ask for proof of age if a child appears to be under four years old and may refuse entry (even for family shows.) Please consider this rule when purchasing.

The Chester Playhouse is committed to making live performances accessible to all audiences. With this in mind, we have set aside a limited number of Community Tickets for each performance. If the ticket price is a barrier, please use promo code 10for10, to book $10 Community Tickets online, or call the Box Office at (902) 275 3933. There are no questions asked, and no criteria to meet – these tickets are there to be used.  If a cheaper ticket means the difference between attending, and not, please use this discount.  

The Chester Playhouse is committed to making live performances accessible to all audiences. With this in mind, we have set aside a limited number of Community Tickets for each performance. If the ticket price is a barrier, please use promo code 10for10, to book $10 Community Tickets online, or call the Box Office at (902) 275 3933. There are no questions asked, and no criteria to meet – these tickets are there to be used.  If a cheaper ticket means the difference between attending, and not, please use this discount.  

Babes in Arms and children under FOUR (4) years of age are not permitted in the theatre.

As per Fire Code regulations, all patrons must have their own seat. The theatre reserves the right to ask for proof of age if a child appears to be under four years old and may refuse entry (even for family shows.)

Please consider this rule when purchasing.

Doors usually open 30 minutes prior to the event. 

Occasionally, for busier shows, the doors will open earlier. 

This information is usually indicated in the pre-show email that is sent to all ticket holders before the show.  

The Chester Playhouse does not have designated parking.

There is no charge for street parking.  Please keep safety in mind.

All seating is reserved unless otherwise stated.

Late seating will take place at an appropriate break in the show.

We encourage patrons to book the seats that they will occupy at the event. If you are unhappy with your seats when you arrive, please see an usher, and we will do our best to accommodate you. 

Taking photos & videos is prohibited unless otherwise stated.

Animals are not permitted into the theatre unless they are Service Animals. 

This is how we categorize age groups for programming and events:

• Children are those 12 and under.
• Youth are those 20 and under.
• Students are those with a valid Student ID.

Current Nova Scotia public health recommendations are that masking be an individual choice.  To this end, the practice for Chester Playhouse performances in 2023 is that masks are not required.

We are happy to offer additional spacing between seats (up to 6ft) for any patrons who request it. Please call the Box Office at (902) 275-3933 to discuss your needs. We are eager to accommodate you.

All Playhouse staff members are vaccinated against COVID-19.  We strongly encourage our patrons to ensure they are fully vaccinated.